
Forever Fine Guarantee
You deserve jewelry that lasts for life. Learn exactly what to expect from us and our jewelry.
At DUSK, we stand behind the quality and craftsmanship of our jewelry. Our products are guaranteed to be free of manufacturer defects for life with little exception. In the unlikely event that a piece exhibits a defect, we offer comprehensive repair services, replacement when necessary, or issuance of a store credit, at our discretion.
We endeavor to honor this guarantee without undue inquiry into the circumstances, but there may be instances where additional information is required. Please note that certain limitations apply, as outlined below.
Please feel free to reach out to our team for any inquiries or assistance regarding our warranty and repair services. Your satisfaction and confidence in our pieces are of genuinely of the utmost importance to us.
Notable Additions and Exceptions:
Chains Exceptions:
For a period of 180 days from the date of purchase, any damage to a chain will be repaired or replaced at no cost. After this period, repair or replacement may still be possible, albeit at a nominal fee. Please be aware that due to the unique nature of body jewelry chains, repairs may result in slight deviations from the original design.
Stone Exceptions:
Stones that are lost, damaged, or discolored will be replaced free of charge in most cases. However, exceptions apply, particularly for rare or fragile stones. The determination of replacement eligibility is made on a case-by-case basis, considering factors such as stone rarity, size, and the circumstances of damage. In some instances, such if there are repeated issues with a particular piece, repairs/replacements may necessitate alternative stone selection or a fee for finding/choosing the same stone.
Repairing Jewelry from Other Companies:
While we prioritize the repair of our own products, we extend our repair services to jewelry from other companies whenever feasible. Refer to our Repairs/Alterations page for further details and contact us for assessment.